I did not receive the QR
Check spam and search for your order confirmation. You can also use My eSIMs to retrieve activation details.
Help Center
Fix common travel eSIM issues quickly.
Choose the issue closest to what you see. If it does not solve it, open a ticket and we will use your order details to help.
The QR will not scan
Increase screen brightness, connect to Wi‑Fi, and try manual installation with the activation code.
No internet after install
Turn data roaming on only for the travel eSIM line and select it for cellular data.